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Frequently Asked Questions
We generally respond in a few minutes, at most within a few hours. We are very active on social media and you can contact us by email using the contact form, or the chat on the page or on our social networks.
Shipping costs vary according to the item and the country of destination. We have selected the most reliable partners for each type of shipment. All shipments are tracked.
You can take advantage of many electronic payment methods including credit cards and Paypal. The payment systems are managed with anti-fraud encrypted connections and for all products it is possible to activate the Trusted Shop guarantee to protect your purchase.
Delivery times are 3-5 working days for product in stock
Almost all the products on our site use to be ready for delivery. If a product is out of stock or available on order, the waiting list could take up to 15 working days. For updated information, please ask our agent on the website.
You will be promptly informed upon acceptance of the order, shipping and during all phases of delivery.
At the time of entrusting to the courier, you will be notified of the shipment tracking number and the contact details of the courier to contact in case of urgent communications concerning the delivery.
Yes, the data is protected by a domain security certification which is evidenced by the https connection (where the “s” means SECURE, or secure connection) and by the green color of the padlock next to it.
The order is entered into our CRM software and verified the payment, after which it enters the executive phase through the preparation of the objects, the printing of the waybill (document that legally certifies also the passage of ownership of the object), and sent by courier to the address you have indicated.
Don’t worry, contact us for support. We provide the tracking code for shipments and, if the courier does not support you, we are always able to contact him and find a solution.
Upon shipment of the products we will issue a receipt or invoice based on the request entered during the purchase.
For electronic invoicing (Italy only), the data must be communicated at the time of purchase. After shipping and issuing the receipt, it will no longer be possible to change the document.