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Frequent questions (FAQ)

Within how much time should I expect an answer?

We generally respond in a few minutes, at most within a few hours. We are very active on social media and you can contact us by email using the contact form, or the chat on the page or on our social networks.

How much are the shipping costs?

Shipping costs may vary based on the article and the country of destination. We have selected the most reliable partners for each type of shipment. All shipments are tracked.

How can I pay?

The payment methods we have chosen are two:

  • PayPal that handles payments with any credit / debit card. The connection to PayPal from this site is secure (SSL) against data theft.
  • Bank transfer: many customers prefer this payment method.

How long does it take for delivery?

Basically all the products on our site are ready for delivery. The order is prepared in 1 working day and the forwarder generally guarantees delivery in 24-48 hours.

How can I track my order?

You will be promptly informed upon acceptance of the order, shipping and during all phases of delivery.

At the time of entrusting to the courier, you will be notified of the shipment tracking number and the contact details of the courier to contact in case of urgent communications concerning the delivery.

How secure is your site? Is my data protected?

Yes, the data is protected by a domain security certification which is evidenced by the https connection (where the “s” means SECURE, or secure connection) and by the green color of the writing with a padlock next to it.

What exactly happens after the order?

The order is entered into our CRM software and verified the payment, after which it enters the executive phase through the preparation of the objects, the printing of the waybill (document that legally certifies also the passage of ownership of the object), and sent by courier to the address you have indicated.

What happens If there are problems with the delivery?

Don’t worry, contact us for support. We provide the tracking code for shipments and, if the courier does not support you, we are always able to contact him and find a solution.

Invoicing

Upon shipment of the products we will issue a receipt or invoice based on the request entered during the purchase.

For electronic invoicing (Italy only), the data must be communicated at the time of purchase. After shipping and issuing the receipt, it will no longer be possible to change the document.

Headquarters

Via Catania 9, 37069 Villafranca di Verona (Italy)

Production

Via Sabbionare 202, 37123 Isola Rizza di Verona (Italy)

Contacts

Phone and Whatsapp +39 351 861 66 15

E-mail [email protected]

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