Frequently Asked Questions

Within how much time should I expect an answer?

We generally respond in a few minutes, at most within a few hours. We are very active on social media and you can contact us by email using the contact form, or the chat on the page or on our social networks.

How much are the shipping costs?

Shipping costs vary according to the item and the country of destination.

To find out how much the shipping fee is, it is possible to simulate the purchase by entering the destination city in the shopping cart for the updated rate calculation.

We have selected the most reliable partners for each type of shipment and all shipments are tracked.

How can I pay?

You can use different payment methods by choosing your favorite during the checkout phase.

How long does it take for delivery?

For products in stock the delivery is 2-3 working days for shipments in Italy, 3-5 working days in Europe.
For products available “on order” the waiting list can last up to 15 working days.

How can I track my order?

You will be promptly informed upon acceptance of the order, shipping and during all phases of delivery.

At the time of entrusting to the courier, you will be notified of the shipment tracking number and the contact details of the courier to contact in case of urgent communications concerning the delivery.

How secure is your site? Is my data protected?

Yes, the data is protected by a domain security certification which is evidenced by the https connection (where the “s” means SECURE, or secure connection) and by the green color of the padlock next to it.

What exactly happens after the order?

The order is entered into our CRM software and verified the payment, after which it enters the executive phase through the preparation of the objects, the printing of the waybill (document that legally certifies also the passage of ownership of the object), and sent by courier to the address you have indicated.

What happens If there are problems with the delivery?

Don’t worry, contact us for support. We provide the tracking code for shipments and, if the courier does not support you, we are always able to contact him and find a solution.


Upon shipment of the products we will issue a receipt or invoice based on the request entered during the purchase.

For electronic invoicing (Italy only), the data must be communicated at the time of purchase. After shipping and issuing the receipt, it will no longer be possible to change the document.

Our reseller list will be made available on the main menu page

The list will be updated constantly.